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VoIP Services in Lancaster, PA Technology that allows voice communication and multimedia sessions over the Internet 1 Cost Savings: Lower Call Costs: VoIP typically costs less than traditional phone services, especially for long-distance and international calls. Reduced Infrastructure Costs: VoIP eliminates the need for separate networks for voice and data, reducing infrastructure and maintenance costs. 2 Flexibility and Mobility: Geographic Flexibility: VoIP allows users to make and receive calls from anywhere with an internet connection, providing geographic flexibility. Mobile Integration: VoIP systems can be easily integrated with mobile devices, enabling users to stay connected while on the go. 3 Scalability: Easy Expansion: VoIP systems are easily scalable, making it simple to add or remove users as business needs change. Quick Deployment: VoIP systems can be set up quickly without the need for extensive physical infrastructure. 4 Feature-rich Functionality: Unified Communications: VoIP often integrates with other communication tools, such as video conferencing, instant messaging, and collaboration platforms. Advanced Features: VoIP systems offer a range of advanced features like voicemail-to-email, call forwarding, auto-attendants, and more. 5 Enhanced Productivity: Remote Collaboration: VoIP facilitates collaboration among remote teams through features like video conferencing, screen sharing, and online meetings. Unified Messaging: Users can access voicemail, email, and other communication tools from a single interface. 6 Reliability and Redundancy: Redundancy: VoIP systems can be designed with redundancy to ensure continuous communication even in the event of hardware failures or network issues. Quality of Service (QoS): Properly configured VoIP systems can provide high-quality voice calls with the right level of service prioritization. 7 Integration with Existing Systems: Compatibility: VoIP can often integrate with existing systems, such as customer relationship management (CRM) software and other business applications. APIs and Customization: Many VoIP providers offer APIs that allow for custom integrations and development. 8 Centralized Management: Web-based Management: VoIP systems are often managed through web-based interfaces, allowing for centralized control and easy administration. Monitoring and Analytics: VoIP systems provide tools for monitoring call quality, usage patterns, and other analytics. 9 Environmental Impact: Reduced Carbon Footprint: VoIP generally consumes less energy than traditional telephony, contributing to a smaller carbon footprint. 10 Global Presence: Local Presence: With virtual phone numbers, businesses can establish a local presence in different regions, even if they are physically located elsewhere. VOIP stands for Voice over Internet Protocol. It is a technology that allows voice communication and multimedia sessions over the internet, enabling users to make phone calls and engage in other forms of communication using the internet rather than traditional telephone networks. VOIP converts analog audio signals into digital data packets and transmits them over the internet. One of the key advantages of VOIP from our IT consultants is cost savings, as it often eliminates the need for a dedicated phone line. Additionally, VOIP services can offer various features and functionalities beyond traditional voice communication, such as video calls, instant messaging, and conferencing. Popular VOIP applications and services include Skype, WhatsApp, Zoom, and various business-oriented solutions like Cisco Webex and Microsoft Teams. More Information NEC Blue Connect

Our Clients Client in Leola Emulous Communications has been our IT for the last 16+ years. Mike Clark and his team have helped us with the purchase of computer, servers and all things network related. While they offer the "latest and greatest" in equipment, they have also been able to work within a smaller budget and their creativity has always produced the best results for our needs. They have always been available to work with other vendors that have needed their expertise to set up equipment that requires the network. Their ability to work remotely to troubleshoot any issues and/or update our programs is a big plus. Would absolutely recommend Emulous Communications, Inc.

York Chester Berks Lebanon Areas We Serve Lancaster Dauphin

UNIVERGE BLUE CONNECT THE BASICS What is UNIVERGE BLUE CONNECT? UNIVERGE BLUE CONNECT Mobile App UNIVERGE BLUE CONNECT Desktop App Remote Administration tools and Management Features THE FEATURES Cloud-Based Phone System UNIVERGE BLUE CONNECT Desktop and Mobile Applications Video Conferencing & Screen Sharing Conference Rooms Team Chat, Instant Messaging and Business SMS Voicemail Web-Faxing File Sharing, Collaboration and Security UNIVERGE BLUE Integrations Service Adoption Dashboard Security Call Center Features WHAT IS UNIVERGE BLUE CONNECT? NEC UNIVERGE BLUE CONNECT is a fully integrated cloud-based unified intelligent communications platform for any size business. NEC believes that tools facilitate communications, but people are the center of all communications and with effective communication tools people can be more productive and connected. These communications tools should be easy-to-use, high-performing, dependable, and stress-free so that you can focus on what is being communicated and not the tool itself. UNIVERGE BLUE CONNECT combines your phone system, chat, video, screen sharing, file management, and conference calling into a seamless experience that fits with your business size, needs, and work style. Get customizable, scalable cloud-based services for your business backed by NEC’s five pillars of a Stress-Free Cloud Experience. UNIVERGE BLUE incorporates all your business communication and collaboration methods and devices into one integrated, intelligent, easy-to-manage cloud-based system that is accessible from anywhere at any time. UNIVERGE BLUE includes: PBX PHONE SYSTEM PBX phone system is a cloud-based phone system with an integrated combination of 100+ enterprise-grade features along with industry-leading network call quality and uptime. System management and call reporting features are handled from a single web-based portal. TEAM CHAT AND BUSINESS SMS With the UNIVERGE BLUE CONNECT Desktop and Mobile Apps, team members can send and receive instant chat or text messages and attachments (individual and group chats) and send and receive text messages directly to colleagues and customers. All chat and Business SMS messages are instantly synchronized across all your UNIVERGE BLUE devices. Users can pin favorites to the top of their contact list and access full contact chat history at any time. DESKTOP APP The free UNIVERGE BLUE CONNECT Desktop App brings essential collaboration tools together, making teamwork easier than ever. Users can see who is available, send chats and text messages, place and receive calls, share screens, start video calls and share files—all from one integrated application. Available as a downloadable app for PC or Mac. MOBILE APP The UNIVERGE BLUE CONNECT mobile application transforms the user’s mobile phone into an essential collaboration tool for on-the-go productivity. Android and iOS users can place and receive calls, see who is available, send chats and text messages, sync contacts from their mobile device and manage voicemails all from one application—anytime, anywhere. REMOTE OFFICE NEC UNIVERGE BLUE preconfigured phones can be plugged into any location that has a broadband network connection. Remote desk phones work the same way as they do in the office, with access to all the same features and functionality as everyone else in the company. FAX UNIVERGE BLUE includes a “virtual” fax service that allows users to receive and manage online faxes via the web. Transmits faxes directly from a Windows-based PC. Senders simply dial the web faxing number from their fax machine, as they normally would. PHONES UNIVERGE BLUE phones are plug-and-play, delivered pre-configured to work seamlessly with UNIVERGE BLUE services. No technical expertise or technician required. UNIVERGE BLUE Phones includes multiple manufacturer models, with several models to choose from to meet any business need. VOICEMAIL UNIVERGE BLUE CONNECT virtual voicemail can be managed and accessed according to user needs. Manage and check voicemail online from the desktop phone, or through the mobile app. Transcribed voicemail messages, powered by UNIVERGE BLUE PULSE artificial intelligence, can be sent via email or viewed on the mobile app. Voicemail can be received or forwarded as a downloadable email attachment. SCREEN SHARING Screen share online with the computer desktop which can be shared with team members or externally, in real-time, improving collaboration and speed of decision making. While utilizing screen sharing, meeting attendees can annotate on the screen to call out important points on their screen enhancing collaboration even more. SET YOUR AVAILABILITY (PRESENCE INDICATOR) UNIVERGE BLUE desk phones and applications include real-time presence - the ability to see whether a contact is currently available, or busy on the phone. Desktop phones include a busy lamp field (BLF) in the LCD display that includes presence information. The UNIVERGE BLUE CONNECT desktop and mobile apps display status availability information alongside each contact in the Active Directory. VIDEO CONFERENCING Use HD video conferencing to organize face to face meetings which helps to eliminate unnecessary travel and empowers teams with remote members to be more productive. You can launch ad-hoc meetings with one click and invite additional attendees. FILE BACKUP AND COLLABORATION Securely backup and store your important files online with confidence and share them across teams internally or outside your company instantly. With this feature, team members can share documents and co-edit in real-time so the most recent version of a document will always be easily accessible. Those that share the file maintain full control over the file, users, devices and sharing activities. RECEPTIONIST VIEW Receptionists and administrative assistants now have access to a specialized view the availability of everyone in their organization, perform blind transfers, warm transfers, and transfers to voicemail. UNIVERGE BLUE CONNECT MOBILE APP The UNIVERGE BLUE CONNECT mobile application transforms the user’s mobile phone into an essential collaboration tool for on-the-go productivity. Android and iOS users can place and receive calls, see who is available, chat with colleagues and manage voicemails all from one application—anytime, anywhere. Find the UNIVERGE BLUE CONNECT Mobile App in the Google Play™ Store or Apple App Store Log into CONNECT using just your company email credentials. Extend your business phone number and extension to your mobile phone, so you can place and receive calls on-the-go or even transfer calls from your desktop phone to your mobile device—seamlessly, without interruption. Your full desktop chat history is synchronized with your mobile device so you can stay connected and continue conversations no matter where you are. UNIVERGE BLUE CONNECT DESKTOP APP The free UNIVERGE BLUE CONNECT Desktop App brings essential collaboration tools together, making teamwork easier than ever. Users can see who is available, chat with colleagues, place and receive calls, share screens, start video calls and share files—all from one application. Have the flexibility to use your desktop application to place and receive calls in two ways, either as a call controller for your associated desk phone or as a softphone from your PC or Mac. One place to see the availability of coworkers, place a phone call, start team chat, and launch a video conference. Remote Amin Tools/MGMT Features SECURITY Advanced protection against malware, viruses, phishing, and hackers SUPPORT 24/7 support from live experts EVERY time you call COMPLIANCE Built to help healthcare, legal services and financial firms stay compliant RELIABILITY Ready when you are, whether you’re in the office or working remotely SCALABILITY 30+ integrated apps that are easy to add as your business grows

Managed Support in Lancaster, PA Computer Repair Services Managed services refer to the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions to improve operations and cut expenses. This outsourcing typically includes management of IT infrastructure, security, network operations, maintenance, and support, among other services. Managed service providers (MSPs) offer these services to clients, allowing businesses to focus on their core competencies while the MSP manages their technology needs. That's where our IT consultants come in! Viruses, Spyware and Malware Assessment and Identification: Our technicians begin by assessing the system to determine the extent of the infection. This involves running antivirus scans, examining system logs, and analyzing symptoms reported by the user. Our technicians will isolate, quarantine, and remove the infected system from the network to prevent further spread of the malware. Throughout this process, our technicians prioritize minimizing disruption to the user while ensuring the thorough removal of malware and securing the system against future threats. Additionally, they may document their actions and findings for future reference and analysis. Slow Computer Our technicians start by gathering information about the symptoms of the slow PC. They might ask questions such as: When did the slowdown start? Is the slowness experienced during specific tasks or applications? Have there been any recent hardware or software changes? Is the slowness consistent or intermittent? Our technicians will use built-in performance monitoring tools throughout the troubleshooting process. Our technicians will document their actions, findings, and solutions for future reference. They may also provide recommendations for optimizing system performance and preventing similar issues in the future. By following this structured approach, our technicians can efficiently diagnose and resolve slow PC issues, restoring system performance and improving user productivity. Boot Failure Our technicians begin by gathering information about the symptoms of the boot failure. They might ask questions such as: Is there any error message displayed on the screen? Does the computer make any unusual noises during boot? Has there been any recent hardware or software changes? Does the computer show any signs of power or connectivity issues If the computer is not powering on at all, our technician checks physical connections and components. They'll make sure the power cable is securely connected to both the power outlet and the PC, c heck for any visible signs of damage or loose connections on the motherboard, power supply, and other internal components. If the computer powers on but fails to boot, the technician may use diagnostic tools to identify hardware issues. By following this structured approach, our technicians can efficiently diagnose and resolve PC boot failure issues while minimizing downtime for the user. Software Issues Our technicians gather information about the software issue, including: Detailed description of the problem. When the issue first occurred. Any recent changes made to the software or system. Specific error messages or symptoms experienced. If possible, our technicians will attempt to reproduce the issue to understand its behavior and scope and determines whether the issue is specific to a particular software application, operating system, or hardware component. This involves testing different scenarios to isolate the cause of the problem. By following this structured approach, our technicians can efficiently diagnose and resolve software-related issues, minimizing downtime and ensuring optimal performance of the system. Blue Screen Our technicians begin by gathering information about the BSOD (Blue Screen of Death) occurrence. They might ask questions such as: When did the BSOD first occur? Is there any specific error code displayed on the screen? Have there been any recent hardware or software changes? Does the BSOD occur randomly or during specific activities? Our technician will then examine the error code displayed on the BSOD screen. This code can provide valuable clues about the underlying cause of the crash. Our technicians begins by gathering information about the noises reported by the user. They might ask questions such as: 1. When did the noises start 2. Do the noises occur consistently or intermittently? 3. Are there any specific patterns or triggers for the noises? Our technicians will try to determine if the noises resemble clicking, grinding, or whirring sounds, which could indicate a failing hard drive. Our technicians will also determine if the fan noises are more like buzzing, rattling, or whirring sounds, which could indicate an issue with the cooling fans. Hard Drive and Fan Noises By following this structured approach, our technicians can efficiently diagnose and resolve hard drive and fan noises, ensuring the continued reliability and performance of the computer system. Contact Emulous Tech Solutions for Your IT and Computer Service Needs For all your IT and computer support needs, don't hesitate to reach out to Emulous Tech Solutions today. With our team of skilled technicians, we provide reliable and efficient solutions tailored to your specific requirements. Whether you're facing technical issues, need software assistance, or require network maintenance, we're here to help. Contact us now to discuss how we can assist you in optimizing your IT infrastructure and ensuring smooth operations for your business. Reach Out to Us Today!