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Harrisburg, PA Core IT Needs for Businesses in Harrisburg, PA Businesses in Harrisburg, PA rely on robust and reliable IT solutions to stay competitive and efficient in today’s digital landscape. Core IT needs for local companies typically include network security, data backup and recovery, cloud computing, and managed IT support to ensure systems run smoothly and securely. With the growing threat of cyberattacks and the increasing demand for remote work capabilities, organizations also require advanced cybersecurity measures, secure Wi-Fi infrastructure, and 24/7 system monitoring. Additionally, IT consulting and strategic technology planning help Harrisburg businesses align their technology investments with long-term growth goals. Whether it’s a small startup or a large enterprise, having a strong IT foundation is essential for maintaining productivity, protecting data, and supporting future innovation. Cybersecurity & Compliance - Growing cyber-threats (phishing, ransomware) are pushing Harrisburg firms to move from reactive to proactive IT models. - Businesses need: endpoint protection, network firewalls, secure Wi-Fi, and access management. - For regulated sectors (legal, healthcare, finance, government contracting) there’s added pressure to maintain compliance with data-protection standards. Managed IT & Support Services - The local talent pool for in-house IT is constrained, so outsourcing or co-managed models are increasingly common. - Core services include: 24/7 monitoring, help-desk support, remote & onsite technician dispatch, - network documentation. - Predictable IT cost models (monthly flat-rate) are becoming preferred over “break-fix” arrangements. Infrastructure & Network Reliability - Businesses need stable infrastructure: reliable internet, cloud connectivity, network architecture that supports hybrid/remote work. - Local providers emphasize fast response times for on-site support in Harrisburg and surrounding areas. - As companies grow or change, scalability and flexibility in infrastructure are key. Business Continuity & Disaster Recovery - Ensuring backups, offsite/cloud storage, and recovery plans in case of outages or data loss is vital. - With many local operations (including government & healthcare) depending heavily on tech, downtime is expensive. Cloud Services & Collaboration Tools - Use of cloud platforms (e.g., Microsoft 365) and remote collaboration is no longer optional. Local IT firms highlight this as a core expectation. - Migrating legacy systems, ensuring secure remote access, and enabling hybrid work setups are part of this shift. Strategic IT Planning & Growth Support - Many businesses benefit from partnering with local IT providers for strategic road-mapping: what technology to invest in, how to align IT with business goals. - This includes planning for growth, adding new locations, scaling services, and IT budgeting. Localized On-Site Support & Service Coverage - Because Harrisburg businesses may have specific regional needs (regulatory, vendor proximity, multi- site coverage), local IT companies offer on-site support, not just remote. - This helps with things like hardware rollouts, physical network changes, and emergency fix-ups. Dauphin County Services

Wherever, Whenever Communications Video | Phone | Chat | SMS | Contact Center | Files THE BASICS What is Intermedia Unite? Intermedia Mobile App Intermedia Desktop App Remote Administration tools and Management Features THE FEATURES Cloud-Based Phone System Intermedia Desktop and Mobile Applications Video Conferencing & Screen Sharing Conference Rooms Team Chat, Instant Messaging and Business SMS Voicemail Web-Faxing File Sharing, Collaboration and Security Intermedia Integrations Service Adoption Dashboard Security Call Center Features WHAT IS INTERMEDIA UNITE? Intermedia Unite is a cloud-based communication and collaboration platform that primarily serves small and medium-sized businesses (SMBs). It offers a variety of services designed to simplify business communication, streamline workflows, and enhance collaboration among team members. The platform is known for integrating multiple communication tools into a single service, including: Cloud Phone System – A cloud-based voice-over-IP (VoIP) phone service with features like call forwarding, voicemail, call routing, and more, often replacing traditional landline systems. Video Conferencing – High-quality video meetings and conferencing tools, helping teams connect remotely. Messaging – Instant messaging and team collaboration features to improve communication across the organization. Email Services – Secure, business-class email solutions, including calendar integration. File Sharing – Secure storage and file-sharing capabilities for efficient document management and collaboration. Collaboration Tools – Features like shared workspaces, task management, and project tracking to boost teamwork and productivity. Intermedia Unite is designed to provide an all-in-one solution for businesses looking to consolidate their communication tools, reduce costs, and improve overall efficiency. It emphasizes security and reliability, offering services with enterprise-grade protection and compliance standards. PBX PHONE SYSTEM PBX phone system is a cloud-based phone system with an integrated combination of 100+ enterprise-grade features along with industry-leading network call quality and uptime. System management and call reporting features are handled from a single web-based portal. TEAM CHAT AND BUSINESS SMS With the Intermedia Desktop and Mobile Apps, team members can send and receive instant chat or text messages and attachments (individual and group chats) and send and receive text messages directly to colleagues and customers. All chat and Business SMS messages are instantly synchronized across all your Intermedia devices. Users can pin favorites to the top of their contact list and access full contact chat history at any time. DESKTOP APP The free Intermedia Desktop App brings essential collaboration tools together, making teamwork easier than ever. Users can see who is available, send chats and text messages, place and receive calls, share screens, start video calls and share files—all from one integrated application. Available as a downloadable app for PC or Mac. MOBILE APP The Intermedia mobile application transforms the user’s mobile phone into an essential collaboration tool for on-the-go productivity. Android and iOS users can place and receive calls, see who is available, send chats and text messages, sync contacts from their mobile device and manage voicemails all from one application—anytime, anywhere. REMOTE OFFICE Intermedia preconfigured phones can be plugged into any location that has a broadband network connection. Remote desk phones work the same way as they do in the office, with access to all the same features and functionality as everyone else in the company. FAX Intermedia includes a “virtual” fax service that allows users to receive and manage online faxes via the web. Transmits faxes directly from a Windows-based PC. Senders simply dial the web faxing number from their fax machine, as they normally would. PHONES Intermedia phones are plug-and-play, delivered pre-configured to work seamlessly with Intermedia services. No technical expertise or technician required. Intermedia Phones includes multiple manufacturer models, with several models to choose from to meet any business need. VOICEMAIL Intermedia virtual voicemail can be managed and accessed according to user needs. Manage and check voicemail online from the desktop phone, or through the mobile app. Transcribed voicemail messages, powered by Intermedia artificial intelligence, can be sent via email or viewed on the mobile app. Voicemail can be received or forwarded as a downloadable email attachment. Remote Amin Tools/MGMT Features Previous SCREEN SHARING Screen share online with the computer desktop which can be shared with team members or externally, in real-time, improving collaboration and speed of decision making. While utilizing screen sharing, meeting attendees can annotate on the screen to call out important points on their screen enhancing collaboration even more. SET YOUR AVAILABILITY (PRESENCE INDICATOR) Intermedia desk phones and applications include real-time presence - the ability to see whether a contact is currently available, or busy on the phone. Desktop phones include a busy lamp field (BLF) in the LCD display that includes presence information. The Intermedia desktop and mobile apps display status availability information alongside each contact in the Active Directory. VIDEO CONFERENCING Use HD video conferencing to organize face to face meetings which helps to eliminate unnecessary travel and empowers teams with remote members to be more productive. You can launch ad-hoc meetings with one click and invite additional attendees. FILE BACKUP AND COLLABORATION Securely backup and store your important files online with confidence and share them across teams internally or outside your company instantly. With this feature, team members can share documents and co-edit in real-time so the most recent version of a document will always be easily accessible. Those that share the file maintain full control over the file, users, devices and sharing activities. RECEPTIONIST VIEW Receptionists and administrative assistants now have access to a specialized view the availability of everyone in their organization, perform blind transfers, warm transfers, and transfers to voicemail. INTERMEDIA MOBILE APP The Intermedia mobile application transforms the user’s mobile phone into an essential collaboration tool for on-the-go productivity. Android and iOS users can place and receive calls, see who is available, chat with colleagues and manage voicemails all from one application—anytime, anywhere. Find the Intermedia Mobile App in the Google Play™ Store or Apple App Store Log into the app using just your company email credentials. Extend your business phone number and extension to your mobile phone, so you can place and receive calls on-the-go or even transfer calls from your desktop phone to your mobile device—seamlessly, without interruption. Your full desktop chat history is synchronized with your mobile device so you can stay connected and continue conversations no matter where you are. INTERMEDIA DESKTOP APP The free Intermedia Desktop App brings essential collaboration tools together, making teamwork easier than ever. Users can see who is available, chat with colleagues, place and receive calls, share screens, start video calls and share files—all from one application. Have the flexibility to use your desktop application to place and receive calls in two ways, either as a call controller for your associated desk phone or as a softphone from your PC or Mac. One place to see the availability of coworkers, place a phone call, start team chat, and launch a video conference.

INTERMEDIA DESKTOP AND MOBILE APPLICATIONS Whether working from an office, a living room, or a coffee shop, the free Intermedia Desktop and Mobile Applications empower employees with the flexibility to communicate seamlessly in the way that works best for them, right from their desktop or mobile device. DESKTOP APP The free Intermedia Unite Desktop App empowers employees with the flexibility to communicate the way that works best for them, right from their Mac or PC. Efficiency The Unite Desktop App brings essential collaboration tools together, making teamwork easier than ever. See who is available, send chats and text messages, place and receive calls, share screens, start video calls and share files—all from one application. Ease of Use The Unite Desktop App uses the corporate Active Directory® to automatically create a contact list, which is used as a basis for most of the features of the App. Click the name on the contact tile to find more info from the Active Directory such as extension number, job title, department, office location, and email address. However, if you aren't exactly whom to call, just use the intuitive search feature. Whether you search by name, department, or location, you will find your contact - fast. Flexibility The Unite Desktop App empowers employees with the flexibility to communicate the way that works best for them: Softphone mode or Call Controller mode. Softphone mode: Allows users to place and receive phone calls directly through a computer, helping them to collaborate more effectively by consolidating communications through a single device. Call Controller mode: Acts like a remote control for the user’s associated desk phone, empowering the employee to be more effective and efficient with call management. Both modes include the following features: Team Chat and Business SMS Send and receive chats and text messages to colleagues and customers. Unlimited text messages can be sent to colleagues and customers across the United States, Canada, and Puerto Rico. Chats and text messages are securely encrypted in transit and at rest and will automatically sync across Unite Desktop and Mobile applications. Pin favorites to the top of your contact list and access full contact history at any time. Contact Management Manage company, customer, and personal contacts from your Unite Desktop Application. File Collaboration View the most current versions of files and share them easily and securely. Admins can maintain full control over files, users, devices, and sharing activities. One-Click Meeting Utilize One-Click Video Conferencing and Screen Share. Clicking on the Meeting tab within the desktop app displays your AnyMeeting® login credentials as well as a one-click launch button. Simply click the launch button to start an instance of AnyMeeting video conference or screen share. Click-to-Call The Intermedia Unite Desktop App is an extension of your desk phone. Calling is easy: In the app, find your company contact in the list. Hover over the name of the person you want to call. Click on the app phone icon to immediately ring the extension of your contact. If you’re in Softphone mode, the call is made right from your laptop. If you’re in Call Controller mode, your desk phone will ring—answer it, then the call is connected. Manage Active Calls Choose from several options while in an active call including placing additional calls, rejecting calls, sending calls to voicemail, Call Flip, call transferring and call park. Manage Multiple Calls The Intermedia Unite Desktop App makes managing calls easier. Just click on the related avatar tabs to manage any particular call. Warm/Blind Transfers Call transferring is a snap. Three types of transfers are available through the Unite Desktop App: Blind transfer. Transfer the call immediately to another party without introducing the call. Warm transfer. Call another party, and transfer the call after introducing the call to the new party. Transfer to Voicemail. Transfer the call immediately to another party's voicemail. Call Park Park calls with a single click. You will hear and see the parked extension number so that the call can be picked up from a different location. Status Indicator Intermedia desk phones have the ability to see whether your company contact is available, or busy on the phone. Desktop phones include a busy lamp field (BLF) in the LCD display that includes status availability information. The Intermedia desktop displays status information alongside each contact in the Active Directory. Call Flip Move between your desk and mobile phone with ease. For example, need to get to an appointment… but your desk phone call is running over? Transfer your call from your desk phone to the Intermedia Unite Mobile App - without disconnecting your call. Simply hit the Flip icon. The other party will hear hold music until you pick up the new device. Call History Check to see whom you had past conversations with or whom you missed while away. Just click the tab, and your call history for the last 90 days will appear in a list, most recent call first. Call history displays contact name (or CNAM if not in Active Directory,) time and date they called. You may filter to display only missed calls if desired, and place calls directly from call history. Take Your Business With You Mobile workers now have instant access to their corporate phone extension – anywhere, anytime, and on any device. The Intermedia Unite Mobile App can be downloaded at the Google Play Store or the Apple Store . Intermedia Unite Mobile App Benefits Integrated, searchable corporate phone directory Easily chat with colleagues — individuals and groups Management of multiple calls at once Voicemail with transcription One-touch transfer to desk phone with the Call Flip feature Advanced calling features such as call transferring, hold, Call Flip, FindMe/FollowMe, and more... Team Chat and Business SMS Send and receive chats and text messages to colleagues and customers. Unlimited text messages can be sent to colleagues and customers across the United States, Canada, and Puerto Rico. Chats and text messages are securely encrypted in transit and at rest and will automatically sync across Unite Desktop and Mobile applications. Contact Sync Contact Sync: From your mobile device ( iOS®, Android®) sync your contacts from popular third-party platforms (Office 365®, G-Suite™, and more) to all your Unite Apps. Contact synchronization must be initiated from your Unite mobile application. Call Management, Holds, and Call Transferring Use your mobile device just like your desk phone. Manage, hold, and transfer calls with just a tap or two. Easily switch between calls, transfer calls via warm or blind transfer, check call history, and put calls on speaker. Call Flip Move between your desk and mobile phones with ease. Transfer your call from your mobile app to your desk phone, or vice versa – without disconnecting your call. Simply tap the Call Flip icon, then pick up the call on your other phone. Voicemail Easily manage your voicemail. Get all the most important options you regularly use at your desk right on your mobile device: playback, forwarding, deleting, and voicemail transcription. Find Me/Follow Me Make sure callers can reach you anywhere, anytime, on any device. Rings your desk phone, mobile phone, and desktop app phone at the same time, so you won’t miss important calls. Create rules around how you like to receive business calls. Mobile Assistant - Coming soon! Be more productive with your phone system. Get recommendations for custom calling rules based on your calling patterns, preferences, time of day, meeting status, location, and more. Intermedia Connect Security Previous

Check out customer reviews from past clients of Emulous Communications Inc., and leave us your own review now! We'd love to know how we did. Client Testimonials Client in Leola Emulous Communications has been our IT for the last 16+ years. Mike Clark and his team have helped us with the purchase of computer, servers and all things network related. While they offer the "latest and greatest" in equipment, they have also been able to work within a smaller budget and their creativity has always produced the best results for our needs. They have always been available to work with other vendors that have needed their expertise to set up equipment that requires the network. Their ability to work remotely to troubleshoot any issues and/or update our programs is a big plus. Would absolutely recommend Emulous Communications, Inc.

Lebanon, PA Core IT Needs for Businesses in Lebanon, PA Businesses in Lebanon, Pennsylvania rely on a strong and secure IT foundation to support daily operations, enhance productivity, and protect sensitive information. Core IT needs for local companies include dependable network infrastructure with fast, stable internet connections and secure Wi-Fi, as well as robust cybersecurity measures such as firewalls, antivirus protection, and employee security training. Reliable data backup and disaster recovery systems are essential to prevent data loss and ensure business continuity in the event of outages or cyber incidents. Many Lebanon businesses also benefit from adopting cloud-based solutions like Microsoft 365 or Google Workspace for email, collaboration, and file storage. Partnering with a managed IT service provider helps organizations maintain system health, receive timely technical support, and plan strategically for growth. By investing in these core IT areas, Lebanon businesses can operate efficiently, safeguard critical assets, and remain competitive in an increasingly digital marketplace. Network Infrastructure & Connectivity - Reliable high-speed internet service to support business operations and remote access - Secure Wi-Fi and wired network setup (routers, switches, and access points) - Firewalls and VPNs to protect internal data and enable safe remote work - Redundant internet connections or failover options to minimize downtime Cybersecurity & Data Protection - Firewalls, antivirus, and endpoint protection to defend against malware and breaches - Multi-factor authentication (MFA) and strong password policies - Regular software patching and system updates to close vulnerabilities - Employee training programs to prevent phishing and social engineering attacks Data Backup & Disaster Recovery - Scheduled local and cloud backups of all essential data - Off-site or cloud storage solutions for added protection - Documented disaster recovery plans to restore systems quickly after incidents - Testing recovery processes regularly to ensure reliability Cloud Computing & Collaboration Tools - Adoption of cloud services like Microsoft 365, Google Workspace, or Dropbox Business - Cloud-based file sharing, email hosting, and communication tools - Integration between cloud and on-premises systems for seamless workflows - Scalable storage and collaboration platforms to grow with the business Managed IT Services & Technical Support - Local Managed Service Providers (MSPs) to handle system monitoring and maintenance - 24/7 helpdesk or remote support for user issues - Proactive system updates, performance optimization, and network monitoring - Predictable IT costs through service agreements and SLAs Hardware & Software Management - Lifecycle management for computers, servers, and network equipment - Centralized control of software licenses and updates - Hardware standardization for easier maintenance and improved reliability - Regular system audits to identify aging or underperforming assets Strategic IT Planning & Scalability - Aligning IT strategy with business growth and long-term goals - Planning for additional users, storage, or remote workforce needs - Budgeting for hardware upgrades, new software, and enhanced security measures - Leveraging IT to improve productivity and customer experience Compliance & Data Privacy - Adhering to relevant regulations such as HIPAA, PCI-DSS, or data privacy laws - Secure data handling, encryption, and retention policies - Regular security audits and documentation of IT processes - Vendor and partner compliance management Physical Infrastructure & On-Site Equipment - Proper server room setup with power backup (UPS), cooling, and cabling - Secure physical access controls for sensitive equipment - Environmental monitoring for temperature, humidity, and power conditions - Hardware asset tracking and labeling for accountability Vendor & Technology Management - Managing internet, software, and IT service provider contracts and renewals - Tracking warranties, licenses, and equipment replacement schedules - Evaluating new technologies and vendors for cost-effectiveness and reliability - Establishing clear vendor support channels for faster issue resolution Lebanon County Services

Leola, PA Core IT Needs for Businesses in Leola, PA Businesses in Leola, PA depend on reliable and secure IT infrastructure to support daily operations, protect sensitive information, and drive growth in an increasingly digital environment. Core IT needs for local companies include robust network systems to ensure seamless connectivity, cybersecurity solutions to safeguard against cyber threats, and cloud computing services that enable remote work and team collaboration. Additionally, Leola businesses require proactive IT support and maintenance to prevent downtime, along with data backup and disaster recovery solutions to protect critical information from unexpected disruptions. As small and medium-sized enterprises continue to grow in the area, managed IT services and strategic technology consulting are essential for optimizing efficiency, controlling costs, and aligning technology with long-term business goals. Reliable Internet / Connectivity - Redundant internet paths if possible - Fiber or good cable / high speed broadband - Good WiFi coverage, both for staff & customers (if applicable) - Cellular backup or failover if wired line fails Network Infrastructure - Switches, routers of sufficient capacity - Segmentation (staff vs guest WiFi) - VPN if remote access needed - Firewalls, basic network security - Regular updates / patching Hardware & Devices - Up‑to‑date computers (desktop/laptop) - Tablets/POS devices if in retail/restaurant - Printers, scanners, peripherals - Mobile devices properly managed and secured Software & Cloud Services - Cloud storage / backup (e.g. OneDrive, Google Workspace, AWS, etc.) - Accounting / bookkeeping software - CRM / customer management - Cloud‑hosted email, document collaboration - For retail/restaurant: POS software integrated with inventory / accounting Cybersecurity - Regular security training of staff - Endpoint protection / antivirus - Firewalls, intrusion detection - Regular backups (onsite + offsite) - Data encryption where appropriate - Patch management for OS, devices, software Disaster Recovery & Business Continuity - Regular backups - Offsite or cloud backups - UPS / generator for critical hardware - Failover capabilities - A documented plan: what to do when systems are down Compliance, Data Privacy & Legal Requirements - If accepting credit cards, POS systems must be PCI compliant - Secure handling of personal data (customer info, employee info) - Secure transmission (TLS/SSL), encryption - Retention / deletion policies - Depending on the business type (health, financial, etc.), there may be regulations (HIPAA, PCI‑DSS, etc.). Communication Tools - Reliable phone systems (VoIP possibly) - Video conferencing capability - Chat / collaboration tools - Good internet bandwidth upstream/downstream Scalable / Flexible Infrastructure - Using cloud services so you’re not locked in to physical servers - Modular hardware - FLEX in licensing (can add users/devices) - Ability to integrate new tools / technologies over time Support / Maintenance - Either internal IT staff or external managed‑service provider - Regular maintenance schedule - Monitoring / alerts - Budget for upgrades and refresh cycles Lancaster County Services

Columbia, PA Core IT Needs for Businesses in Columbia, PA Businesses in Columbia, PA depend on strong, efficient, and secure IT systems to support daily operations and long-term growth. Core IT needs for local organizations include reliable network infrastructure to maintain seamless communication, cybersecurity solutions to defend against data breaches and online threats, and cloud computing services that enhance mobility and collaboration. Many Columbia-based companies also require proactive IT support and maintenance to reduce downtime, along with data backup and disaster recovery solutions to ensure business continuity in the event of system failures. As small and mid-sized businesses continue to expand in the region, managed IT services and technology consulting have become essential for aligning technology investments with business goals, improving efficiency, and maintaining a competitive edge in today’s digital landscape. Reliable High‑Speed Internet / Connectivity - Business‑grade broadband with good upload/download speeds; possibly fiber if available. - Redundancy or backup options (e.g. secondary ISP, LTE/5G failover) to guard against downtime. - Local infrastructure depends on what providers service Columbia; ensure low latency and stable connection. Network Infrastructure - Routers, switches, wireless access points (WiFi) properly configured for performance and security. - Segmentation (e.g. separate guest network, separate IoT or unsecured devices). - Proper cabling and physical infrastructure, following standards. Hardware & Devices - PCs / workstations, laptops, mobile devices suitable for the tasks. - Printers, scanners, possibly POS systems or specialized machinery depending on business type. - Maintenance and replacement plan / lifecycle management so hardware doesn’t fail unexpectedly. Cloud Services and Data Storage - Offsite/cloud storage, for backups and possibly for main operations (e.g. productivity suites, email, document sharing, collaboration tools). - Use of SaaS applications for things like accounting, CRM, HR, etc. - When necessary, local server(s) if there are performance, dependency, or regulatory concerns. Data Backup & Disaster Recovery - Daily or frequent backups (onsite + offsite), tested restoration procedures. - Business continuity planning: what happens if there's a network outage, site damage, etc. Cybersecurity - Firewall, antivirus/malware protection, intrusion detection/prevention. - Managed patching of software and OS to protect against vulnerabilities. - Policies and training for employees (phishing awareness, proper password hygiene). - Possibly regulatory compliance if in a regulated sector (healthcare, finance, etc.). Communications Systems - VoIP phone system or hosted PBX. - Unified communications if business uses video conferencing, chat, etc. - Mobile device management if employees use phones/tablets for work. Support & Maintenance - Either in‑house IT staff or outsourced / managed service provider (MSP) arrangement. - Helpdesk / ticketing so problems are tracked, not just “fix when noticed”. - Proactive monitoring of systems (network, servers, storage) to detect issues early. Software & Licensing Management - Operating systems, office/productivity suites, business applications, possibly industry‑specific software. - Ensuring valid licenses, keeping up with renewal, avoiding legal risk. - Version control and updates. Compliance, Regulations & Privacy - Depending on industry: HIPAA, GDPR, PCI‑DSS, etc. - Local data and customer privacy laws. - Ensuring contracts, data handling, protection meet required standards. Scalability & Planning for Growth - Ability to scale up IT as business grows: more employees, more data, possibly multiple locations. - Flexible infrastructure (cloud/bandwidth etc.) to accommodate growth without huge disruption. Budgeting & Cost Control - Forecasting for upgrades, maintenance, license renewals. - Knowing total cost of ownership (TCO) for hardware, software, services. - Possibly considering outsourcing or shared resources if cost‑effective. Lancaster County Services

Elizabethtown, PA Core IT Needs for Businesses in Lancaster, PA Businesses in Elizabethtown, PA, much like those in similar small‐to‐mid‐sized communities, have a set of core IT needs that are essential for efficiency, growth, and resilience. First, reliable network infrastructure is foundational — this includes robust wired and wireless connectivity, secure routing, redundancy, and proper firewall protections. Data backup and disaster recovery plans are critical, as data loss can come from hardware failure, human error, or cyberattacks; offsite/cloud backups, versioning, and tested recovery procedures help avoid crippling downtime. Cybersecurity is another priority: small businesses are increasingly vulnerable, so things like endpoint protection, regular patching, multi‐factor authentication, secure remote access, and staff training on threats like phishing are must‐haves. For productivity, tools for cloud storage and collaboration (e.g., shared file systems, productivity suites, unified communications) allow scalability and flexibility. And finally, technical support/managed IT services — whether in‑house or outsourced — help ensure that systems are monitored, issues are caught early, and technology aligns with business goals without causing unexpected overhead. Network Infrastructure - Reliable wired and wireless connectivity - Network segmentation (e.g., guest vs. internal networks) - Redundant internet connections/failover systems - Enterprise-grade firewalls and security appliances Data Protection & Disaster Recovery - Nightly/automated data backups - Off-site or cloud-based replication - File versioning and archiving - Tested disaster recovery plans Cybersecurity - Endpoint protection (antivirus/antimalware) - Patch and update management - Intrusion detection/prevention systems (IDS/IPS) - Multi-Factor Authentication (MFA) - Secure remote access (VPN or zero trust models) - Email security (spam/phishing filters) - Staff cybersecurity awareness training Device & Access Management - Mobile Device Management (MDM) - Configuration baselines and policy enforcement - Least privilege access controls Cloud Services & Productivity Tools - Cloud-based file sharing and storage - Real-time document collaboration (e.g., Microsoft 365, Google Workspace) - Unified communication platforms (chat, video conferencing) - Integration with core business systems (ERP, CRM, accounting) Monitoring, Maintenance & Support - Proactive system and network monitoring - Patch management and regular updates - Lifecycle management of hardware and software - Local or managed IT services/helpdesk support Compliance, Governance & Scalability - Industry-specific compliance requirements (HIPAA, PCI-DSS, etc.) - Data retention, privacy, and audit logging policies - Scalable infrastructure planning (cloud/hybrid models) - IT alignment with long-term business growth Lancaster County Services

Kutztown, PA Core IT Needs for Businesses in Kutztown, PA Core IT needs for businesses in Birdsboro, PA focus on creating a secure, stable, and scalable technology environment that supports daily operations and long-term growth. Local companies benefit from strong network infrastructure, reliable internet connectivity, and well-maintained hardware to keep workflows running smoothly. Cybersecurity plays a crucial role, with firewalls, endpoint protection, multi-factor authentication, and regular backups helping protect against data loss and cyber threats. Cloud services and hybrid IT solutions offer flexibility for remote work and future expansion, while business continuity and disaster recovery planning ensure operations can resume quickly after disruptions. Strategic IT planning, regulatory compliance, and employee training further strengthen business resilience, allowing organizations in Birdsboro to operate efficiently and securely. Network Infrastructure & Connectivity - Reliable high-speed internet and network (wired and wireless) to support both daily operations and remote/hybrid work. - Proper network hardware (switches, routers, access points) and lifecycle management so outdated equipment doesn’t hamper productivity. - Scalable internal systems (servers or cloud-based services) that can grow with your business as the Kutztown region attracts new ventures. - Redundancy or back-up connectivity plans (especially in smaller towns where outages may have greater impact). Managed IT Support & Help Desk - Proactive monitoring of systems and devices so issues are flagged before they escalate. - Help desk support for employees: quick troubleshooting, remote access, and on-site as needed. - Routine maintenance: patching operating systems, updating software, refreshing hardware. - A scalable IT partner or internal team that understands the mix of small-business and campus-town environment in Kutztown (including the influence of nearby Kutztown University). Cybersecurity & Data Protection - Adoption of cloud services (e.g., SaaS, IaaS) to gain flexibility, reduce hardware burden, and support remote/hybrid work. - Hybrid models (part on-site, part cloud) to accommodate legacy systems or local regulatory needs. - Secure remote access tools for team members, vendors or contractors who may not be in-town. - Scalability: as Kutztown continues to grow and attract enterprise or educational partnerships, your IT should be able to expand. Business Continuity & Disaster Recovery - A documented and tested disaster-recovery plan: how your business will respond if major IT failure, cyber-attack, or infrastructure outage occurs. - Regular backup verification and rehearsal of recovery procedures. - Consider local environmental risks (weather, utilities) in the Kutztown area and include them in the continuity plan. Strategic IT Planning - Alignment of IT investments with business goals: growth, cost-efficiency, competitive differentiation. - Budget forecasting: hardware refresh cycles, software licenses, support contracts. - Vendor management: ensure software/hardware vendors keep up with needs and local/regional conditions (e.g., local service providers, latency, local support). - Road-mapping: what will your IT environment look like in 2–3 years? This is particularly relevant in a small-town context where major changes may happen slower, but also require agility. Compliance & Governance - Understand and apply any industry-specific regulations (e.g., data protection for healthcare or education, given proximity to Kutztown University). - Data retention policies, access controls, audit trails, secure disposal of old systems. - Regular review of governance and security posture to maintain trust with customers, partners, and regulators. User Training & Change Management - Regular training for employees on cybersecurity best practices (phishing, password hygiene, remote- work protocols). - Training on new tools and systems when you roll out updates or transitions (to avoid productivity drops). - Change-management processes: when you update or switch systems, ensure users are guided, supported, and risks are minimized. User Training & Change Management - Regular training for employees on cybersecurity best practices (phishing, password hygiene, remote- work protocols). - Training on new tools and systems when you roll out updates or transitions (to avoid productivity drops). - Change-management processes: when you update or switch systems, ensure users are guided, supported, and risks are minimized. Berk County Services

Intermedia Unite How To & Informational Videos Intermedia Unite - Product Overview Intermedia Unite Desktop App Intermedia Unite Mobile App Intermedia Email Protection AnyMeeting Intermedia Cloud Communications Teams and Intermedia Unite Work Better – From Wherever Unite: How to use chat Unite: How to make calls Unite: How to use file sharing Unite: How to use video conferencing Previous VOIP Services

Cut costs and enjoy feature-rich functionality and enhanced productivity with VoIP services from Emulous Communications Inc. in Lancaster, PA. Call now! VoIP Services in Lancaster, PA Technology that allows voice communication and multimedia sessions over the Internet Clear communication is essential for every business. At Emulous Tech Solutions, we provide professional VoIP services in Lancaster PA that help organizations reduce costs, improve collaboration, and scale communications easily. From small businesses needing reliable business phone systems to larger companies upgrading to unified communications, our VoIP solutions deliver flexibility and performance. As a trusted local IT partner, we specialize in designing, installing, and supporting VoIP systems that fit your specific needs. Whether you’re replacing outdated landlines, seeking advanced NEC phone systems, or exploring hosted VoIP services, our team ensures your business stays connected. REACH OUT TODAY Why Businesses Choose VoIP Phone Systems Traditional phone systems are expensive to maintain and limited in features. VoIP, or Voice over Internet Protocol, uses the internet to deliver voice and video communications at a fraction of the cost. Local businesses choose VoIP services in Lancaster PA because they offer: Lower costs on long-distance and international calling Advanced features like voicemail-to-email and auto-attendants Scalability as your team grows without expensive hardware Mobility with apps that allow calls from mobile devices or laptops Unified communications that combine phone, video, chat, and file sharing REACH OUT TODAY Our Core VoIP Services Expertos WiFi Dondequiera que vaya, hay WiFi y una necesidad de WiFi. Los expertos de Emulous tienen el conocimiento, la comprensión y las herramientas para analizar su espectro inalámbrico actual y diseñar a medida la solución adecuada para su aplicación. Telefonía Emulous Communications, Inc es un distribuidor regional de NEC Business Telephone Systems. Nuestra asociación con NEC nos permite brindar sistemas telefónicos de alta calidad con la experiencia para diseñar su sistema de comunicaciones según sus necesidades exactas a un precio asequible. También apoyamos a otros fabricantes como Nortel, InterTel y Avaya. También tenemos soluciones VOIP locales y alojadas. Servicios MSP Nuestras soluciones de servicios administrados mantendrán su infraestructura digital funcionando mientras observamos y esperamos para abordar incluso los problemas más pequeños. Desde administración de parches para mantener sus computadoras actualizadas con seguridad, hasta protección antivirus, contra malware y ransomware, e incluso opciones de escritorio como servicio. ¡Nuestros paquetes serán FIT! ¡Llámenos hoy para una cotización personalizada! Redes Nuestra experiencia en redes implica una comprensión profunda de los principios, las tecnologías y las mejores prácticas relacionadas con el diseño, la implementación y la gestión de redes informáticas junto con la comprensión de varios protocolos, como TCP/IP, DNS, DHCP y HTTP. Redes de Seguridad-Infraestructura Nuestra experiencia en seguridad de redes implica una comprensión y conocimiento junto con las habilidades que se requieren para proteger las redes informáticas del acceso no autorizado, el robo de datos y otras actividades maliciosas, como virus. Esto implica comprender las tecnologías y los protocolos utilizados para construir, mantener e identificar posibles vulnerabilidades e implementar medidas de seguridad para protegerse contra ellas. Redes Nuestra experiencia en redes implica una comprensión profunda de los principios, las tecnologías y las mejores prácticas relacionadas con el diseño, la implementación y la gestión de redes informáticas junto con la comprensión de varios protocolos, como TCP/IP, DNS, DHCP y HTTP. Benefits of Partnering with Emulous Tech Solutions Local expertise: As a VoIP provider in Lancaster PA, we understand the communication needs of businesses in the region. Trusted vendor partnerships: We work with NEC and Intermedia to deliver reliable, enterprise-quality systems. Complete IT integration: Our VoIP systems connect seamlessly with your network and IT infrastructure. Scalable solutions: From a handful of users to hundreds, we design systems that grow with you. Dedicated support: Our team provides setup, training, and ongoing support to ensure your system runs smoothly. REACH OUT TODAY Related IT Services That Enhance VoIP VoIP systems are most effective when integrated with other IT solutions. Many of our clients combine business phone systems with: Managed IT services in Lancaster PA to ensure networks are always optimized for VoIP performance. Network support and network security services that provide the bandwidth and protection needed for high-quality calls. Cloud services in Lancaster PA, which allow VoIP and collaboration platforms to function seamlessly. Cybersecurity services in Lancaster PA to safeguard communications and protect sensitive business data. By combining VoIP with managed IT, cloud, and network solutions, your business gains a complete communication and IT strategy. REACH OUT TODAY 1 Cost Savings: Lower Call Costs: VoIP typically costs less than traditional phone services, especially for long-distance and international calls. Reduced Infrastructure Costs: VoIP eliminates the need for separate networks for voice and data, reducing infrastructure and maintenance costs. 2 Flexibility and Mobility: Geographic Flexibility: VoIP allows users to make and receive calls from anywhere with an internet connection, providing geographic flexibility. Mobile Integration: VoIP systems can be easily integrated with mobile devices, enabling users to stay connected while on the go. 3 Scalability: Easy Expansion: VoIP systems are easily scalable, making it simple to add or remove users as business needs change. Quick Deployment: VoIP systems can be set up quickly without the need for extensive physical infrastructure. 4 Feature-rich Functionality: Unified Communications: VoIP often integrates with other communication tools, such as video conferencing, instant messaging, and collaboration platforms. Advanced Features: VoIP systems offer a range of advanced features like voicemail-to-email, call forwarding, auto-attendants, and more. 5 Enhanced Productivity: Remote Collaboration: VoIP facilitates collaboration among remote teams through features like video conferencing, screen sharing, and online meetings. Unified Messaging: Users can access voicemail, email, and other communication tools from a single interface. 6 Reliability and Redundancy: Redundancy: VoIP systems can be designed with redundancy to ensure continuous communication even in the event of hardware failures or network issues. Quality of Service (QoS): Properly configured VoIP systems can provide high-quality voice calls with the right level of service prioritization. 7 Integration with Existing Systems: Compatibility: VoIP can often integrate with existing systems, such as customer relationship management (CRM) software and other business applications. APIs and Customization: Many VoIP providers offer APIs that allow for custom integrations and development. 8 Centralized Management: Web-based Management: VoIP systems are often managed through web-based interfaces, allowing for centralized control and easy administration. Monitoring and Analytics: VoIP systems provide tools for monitoring call quality, usage patterns, and other analytics. 9 Environmental Impact: Reduced Carbon Footprint: VoIP generally consumes less energy than traditional telephony, contributing to a smaller carbon footprint. 10 Global Presence: Local Presence: With virtual phone numbers, businesses can establish a local presence in different regions, even if they are physically located elsewhere. Industries We Support Our VoIP and unified communication systems are designed for healthcare providers, law firms, auto dealerships, retail operations, and professional service firms needing secure and flexible communication. Learn more about the industries we serve. Trusted Partners We’re certified partners with NEC, Yealink, Intermedia, and Cisco, enabling us to deliver reliable VoIP and communication platforms to Lancaster businesses. Explore more on our partners page. Reach Out to Us Today! Service Areas Across South Central Pennsylvania Our VoIP services extend beyond Lancaster to businesses across the region: VoIP Services in York County York businesses partner with us for VoIP phone systems and unified communications that improve efficiency. VoIP Services in Lebanon County We provide hosted VoIP solutions and NEC systems for Lebanon County organizations seeking reliable communication. VoIP Services in Dauphin County From Harrisburg to surrounding towns, companies trust us for scalable VoIP and business phone systems. VoIP Services in Berks County Berks County businesses use our VoIP services to modernize communications and cut phone costs. VoIP Services in Chester County We deliver unified communications and VoIP phone systems to companies throughout Chester County. Reach Out to Us Today! Frequently Asked Questions About VoIP Services What is VoIP and how does it work? VoIP stands for Voice over Internet Protocol. It converts voice into digital data and transmits it over the internet instead of traditional phone lines, reducing costs and adding features. Can VoIP work for small businesses? Absolutely. Many small businesses in Lancaster PA use our hosted VoIP solutions to save money while gaining enterprise-level features. Are VoIP phone systems reliable? Yes. With proper configuration and network support, VoIP systems are highly reliable and offer call quality equal to or better than traditional landlines. Is VoIP secure for business communications? Yes. Our VoIP services include encryption, monitoring, and cybersecurity safeguards to ensure secure and private communication. Do you install NEC phone systems? Yes. We are a regional dealer for NEC and provide installation, customization, and support for NEC business phone systems. Upgrade to VoIP Services in Lancaster PA Emulous Tech Solutions provides the VoIP services Lancaster PA businesses trust to stay connected. From NEC phone systems to hosted VoIP solutions, we deliver reliable, scalable, and cost-effective communications. If your company is ready to modernize phone systems, improve collaboration, and reduce costs, our local team is here to help. With VoIP services, unified communications, and ongoing support, we ensure your business has the tools it needs to succeed. Contact us today to discuss your VoIP service needs and learn how we can build a communication solution tailored to your organization. Reach Out to Us Today!

Learn more about Emulous Communications Inc. in Lancaster, CA and meet the team! We can't wait to work with you. Acerca de Emulous Communications, Inc. ha brindado a las pequeñas y medianas empresas un excelente soporte y servicio desde 2006. Hemos evolucionado de un taller tradicional de instalación de teléfonos y TI para reparar/reparar a un proveedor de servicios administrado completo que continúa al ritmo de los cambios constantes. espectro de tecnología. Centrados en proporcionar un tiempo de actividad de alto nivel y mantener los sistemas funcionando con un rendimiento óptimo, nuestros paquetes de soporte proactivos personalizados de nivel E ofrecen una solución diseñada para adaptarse a cualquier tamaño de presupuesto de TI en cualquier negocio vertical. Tenemos clientes en los sectores de atención de la salud, comercio minorista, hostelería, profesional, fabricación, distribución y más. La colaboración, el trabajo remoto, las comunicaciones, la telefonía, la seguridad de la red, la seguridad cibernética, las redes inalámbricas y la infraestructura son nuestro enfoque principal, pero no todo lo que hacemos. Siempre queremos que nuestros clientes se acerquen a nosotros en busca de soluciones para sus desafíos tecnológicos y prosperen al resolverlos con soluciones de vanguardia diseñadas específicamente para ellos. nuestra experiencia La experiencia en TI implica la comprensión de cómo diseñar y administrar redes y sistemas de comunicación optimizados para las necesidades de una organización. nuestra filosofía La filosofía de nuestra empresa de TI se basa en el compromiso con la excelencia, la innovación y la satisfacción del cliente. Nuestros valores fundamentales guían nuestra toma de decisiones y comportamiento, y son los siguientes: 1. Orientación al cliente 2. Colaboración 3. Calidad 4. Responsabilidad 5. Aprendizaje continuo Al adoptar estos valores y poner a nuestros clientes primero, creamos una empresa que tiene éxito junto con nuestros clientes. Nuestro compromiso con los resultados Estamos comprometidos y determinados a la excelencia. Ya sea definiendo un objetivo claro y específico, desarrollando un plan de acción, una acción consistente y enfocada, o manteniéndose motivado cuando ocurren contratiempos. Nos aseguraremos de que el trabajo se haga y se haga bien. Nuestra experiencia Emulous Communications, Inc. ha brindado a las pequeñas y medianas empresas un excelente soporte y servicio desde 2006. Hemos evolucionado de un taller tradicional de instalación de teléfonos y TI para reparar/reparar a un proveedor de servicios administrado completo que continúa al ritmo de los cambios constantes. espectro de tecnología. Equipo Dedicación. Pericia. Pasión. El personal de Emulous está altamente capacitado, altamente motivado y se esfuerza por garantizar que no solo obtenga un servicio excelente, rápido y efectivo, sino que también haga todo lo posible para asegurarse de que lo conozcan como cliente y comprendan sus necesidades. Disfrutamos trabajar para ayudar a resolver sus problemas y es lo que nos motiva a ayudarlo a tener éxito. Propietario/CEO mike clark mikec@emulouscomm.com T - 717.509.9190 F-717.509.9199 Técnico sénior de TI mandril blanco support@emulouscomm.com T - 717.509.9190 F-717.509.9199 Técnico de telefonía informática Roberto Neff support@emulouscomm.com T - 717.509.9190 F-717.509.9199 Técnico IT Nick Lenz support@emulouscomm.com T - 717.509.9190 F-717.509.9199 Controlador María Heinley support@emulouscomm.com T - 717.509.9190 F-717.509.9199 Ayudante Administrativo Alejandro Santiago support@emulouscomm.com T - 717.509.9190 F-717.509.9199 Ayudante Administrativo Alejandro Santiago support@emulouscomm.com T - 717.509.9190 F-717.509.9199 Ayudante Administrativo Alejandro Santiago support@emulouscomm.com T - 717.509.9190 F-717.509.9199