UNIVERGE BLUE CONNECT DESKTOP AND MOBILE APPLICATIONS

Whether working from an office, a living room, or a coffee shop, the free UNIVERGE BLUE CONNECT Desktop and Mobile Applications empower employees with the flexibility to communicate seamlessly in the way that works best for them, right from their desktop or mobile device.

PRODUCTIVITY

The UNIVERGE BLUE CONNECT Applications bring essential collaboration tools together, making efficient teamwork easier than ever before and achievable from any location.

With CONNECT employees can access their company directory, send and receive chats, view conversation history, see a colleague’s presence, share screens, start video conferences, back up and share files, and place and receive calls using their business phone number- all from one single application.

NEVER MISS IMPORTANT CALLS

Extend your business phone number and extension to your mobile device, so you can place and receive calls on-the-go or even transfer calls from your desktop phone to your mobile device-seamlessly, without interruption. Find Me/Follow Me functionality will ring both of your devices at the same time, so you never miss important phone calls.

SECURELY COLLABORATE FROM ANYWHERE, ANYTIME

Chats and text messages are securely encrypted in transit and at rest and chat history automatically sync across CONNECT Desktop and Mobile applications so you can stay connected and continue conversations no matter your location or your device. Unlimited text messages can be sent to colleagues and customers across the United States, Canada, and Puerto Rico.

File Collaboration allows team members to view the most current versions of files and share them easily and securely. Admins maintain fill control over files, users, devices and sharing activities.

Utilize One-Click Video Conferencing and Screen Share. Clicking on the Meeting tab within the desktop app displays your UNIVERGE BLUE MEET login credentials as well as a one-click launch button. Simply click the launch button to start an instance of MEET video conference or screen share.

CONNECT WITH ALL OF YOUR CONTACTS

Sync contacts on your mobile device from popular third-party platforms (Office 365, G-Suite, and more) to your CONNECT Mobile and Desktop Applications.

While on your CONNECT mobile or desktop application, click the name on your contact’s tile to find more info from the Active Directory such as extension number, job title, department, office location, and email address. However, if you are not exactly whom to call, just use the intuitive search feature. Whether you search by name, department, or location, you will be able to find who you are looking for – fast.

COMMUNICATE YOUR WAY

Have the flexibility to use your desktop application to place and receive calls in two ways, either as a call controller for your associated desk phone or as a softphone from your PC or Mac.

ONE APPLICATION FOR COLLABORATION

One place to see the availability of coworkers, place a phone call, send chats and text messages and launch a video conference.

STAY CONNECTED ON-THE-GO

With the CONNECT desktop and mobile applications, you take your contacts, files and conversations with you – wherever you are.

EASILY MANAGE VOICEMAILS

Get all the most important options you regularly use at your desk right on your mobile device: playback, forwarding, deleting, and voicemail transcription.

VIDEO CONFERENCING & SCREEN SHARING

With UNIVERGE BLUE CONNECT, the days of having to be in the physical meeting location are over. Web video conferencing allows team members and customers to be a part of effective and actionable meetings, anywhere at any time. With our unified communications video conferencing service, you can host a video conference with screen sharing and have attendees join a custom URL via phone, mobile or desktop.

With screen sharing capabilities, video conferencing is taken one step further. Meeting attendees can share their screens during meetings both internally or externally in real time, improving collaboration and speed of decision making. Simply start the online screen share and display the content you would like to share – it’s that easy. Desktop or screen sharing can be displayed on your computer, including PowerPoint, Excel, Word and web pages.

CONFERENCE ROOMS

CONNECT ROOMS is a hybrid video conferencing solution that brings all the benefits of CONNECT MEET into any conference room. Now your business can connect remote and in-office meeting participants, ensuring each attendee can be seen and heard in the meeting, no matter their location. CONNECT ROOMS works with existing audio and video equipment and also requires a small PC and Android tablet, all of which are available off-the-shelf. Experience how easy it is to schedule a meeting, book a room, and join from the selected room all at the same time.

BROWSER-BASED

A browser-based app means no downloading, so meetings start super quick and get productive fast! Using the latest HTML5 and WebRTC technology in modern browsers, the need for plugins or installations is eliminated. Older browsers are also supported as viewers and can easily dial-in for the audio.

HD VIDEO CONFERENCING

720p HD Video Conferencing for up to 4 participants with 4 video feeds. If your meeting has more attendees than that, they can easily take turns on video as needed. We also offer UNIVERGE BLUE MEET PRO and PRO Plus that supports additional video feeds and participants. Layouts adjust automatically for optimal size and viewing experience. It’s almost like being in the same room.

BUILT-IN PHONE CONFERENCING

Your UNIVERGE BLUE CONNECT account includes a conference call number and PIN codes, so participants have the option to join either by phone or computer and are not required to download a separate application.

SCREEN ANNOTATION

As a meeting presenter, you can give attendees the ability to draw on your shared screen and engage with your content.

MEETING TRANSCRIPTS AND INSIGHTS

In addition to the video conferencing that comes with UNIVERGE BLUE CONNECT, NEC also offers the UNIVERGE BLUE MEET Video Conferencing tool that offers additional functionality such as a “virtual assistant”, powered by UNIVERGE BLUE PULSE artificial intelligence, which automatically transcribes and provides additional insights during meetings. When the virtual assistant is enabled, the meeting will automatically be transcribed, and actionable items are automatically identified and noted. Meeting hosts can export full transcriptions and meeting notes after the fact.

If your business requires a standalone video conferencing solution, learn more about UNIVERGE BLUE MEET.

TEAM CHAT, INSTANT MESSAGING AND BUSINESS SMS

Using the UNIVERGE BLUE CONNECT Desktop and Mobile Apps, users can quickly chat with colleagues, making teamwork and communication stress-free and easier than ever. Chats and text messages are securely encrypted in transit and at rest and will automatically sync across UNIVERGE BLUE CONNECT Desktop and Mobile applications.

Also available within chat is NEC’s UNIVERGE BLUE AI Assistant, powered by UNIVERGE BLUE PULSE artificial intelligence (AI). AI Assistant is a business productivity tool using Generative AI to help employees access information easily and automate repetitive or time-consuming tasks. It’s built into the CONNECT desktop and mobile applications where all business communications and collaboration happens. It appears within CONNECT chat as a UNIVERGE BLUE Contact and can be added as a favorite contact. Additionally, this new productivity tool is available, free of charge, to all UNIVERGE BLUE CONNECT users (ESSENTIALS, PRO, PRO-PLUS, with Teams, BRIDGE PRO, and BRIDGE PRO-PLUS users).

TEAM CHAT ALLOWS YOU TO

Send and receive messages and attachments with team members (individuals and groups)
Pin favorite contacts, including AI Assistant, to the top of your list.
Mobile chat and desktop chat messages are instantly synchronized
View free/busy/away statuses of all your contacts
Access to full contact chat history at anytime
Quickly get answers to questions even if you’re on the phone with another.
Use AI Assistant for writing content, answering common questions, calculating a formula, writing code, translating text, summarizing information, and much more.

BUSINESS SMS

Communicate more effectively with colleagues and customers using Business SMS on UNIVERGE BLUE CONNECT.
Send and receive unlimited text messages* across the United States, Canada, and Puerto Rico from your business phone number using your CONNECT applications.
Send text messages to colleague’s mobile number from your desktop or mobile CONNECT application
Text messages and chat history will automatically sync across UNIVERGE BLUE CONNECT Desktop and Mobile apps

UNIVERGE BLUE AI Assistant

Generative AI Business Productivity Tool Built Directly into UNIVERGE BLUE CONNECT Desktop and Mobile Apps

Information at Your Fingertips

UNIVERGE BLUE AI Assistant is a business

productivity tool using Generative AI to help

employees access information more easily and helps

with repetitive or time-consuming tasks. And it’s built

into the UNIVERGE BLUE CONNECT desktop and

mobile applications where all business

communications and collaboration happens.

AI Assistant can be used for writing content,

answering common questions, calculating a formula,

writing code, translating text, summarizing information,

and much more. Because it sits right inside

CONNECT, users can access it quicker than leaving

the app to go to a public Generative AI tool.

UNIVERGE BLUE AI Assistant is designed so your

data is not used for training any AI models.

VOICEMAIL

UNIVERGE BLUE CONNECT you no longer need to be beside your business phone to listen and access your business voicemails. With CONNECT, voicemail can be managed and accessed according to user needs. Listen and manage voicemails from the desktop phone, or through the mobile app. Transcribed voicemail messages, powered by UNIVERGE BLUE PULSE artificial intelligence, can be sent via email, or viewed on the mobile app. Additionally, users can receive or forward voicemail as a downloadable email attachment. Features include the following:

Check voicemail online
SMS notifications
Voicemail transcription
Forward voicemail
Message waiting indication
Delete, skip or save messages
Voicemail to email via WAV file
Auto-delete of voicemail after 90 days
Playback control when receiving messages
Change personal greeting and PIN

WEB-FAXING

Free your organization from fax hardware and supply costs with UNIVERGE BLUE CONNECT. UNIVERGE BLUE CONNECT provides virtual, paper-free fax coordination, allowing you to receive, manage, and send your faxes via the web. This provides a convenient and flexible alternative to traditional fax service by eliminating the need for extra phone lines and conventional fax machines. WEBFAX benefits include:

Seamless document sharing and fax transmission directly from a browser
Allows senders to simply dial the web fax number from their fax machine, as they normally would
Helps ensure faxes get through with never-busy service
Allows you to view and manage faxes from anywhere, anytime
Provides PDF of incoming faxes via email Enables you to send faxes through an easy-to-use PC application

If your organization requires a standalone web-faxing solution with additional features such as real-time co-editing, automatic file synchronizing and backup, and more, we invite you to learn more about UNIVERGE BLUE SHARE.

FILE SHARING, COLLABORATION AND SECURITY

UNIVERGE BLUE CONNECT makes it easy for teams to work together, no matter how many miles apart they may be. Every CONNECT user gets 2GB of UNIVERGE BLUE SHARE file storage included, so colleagues can work seamlessly on projects together, providing access to the most current version of files to allow teammates to co-edit in real time. Users will be able to access files from desktops, laptops, smartphones, tablets, file servers, and the web, with full control over all functions including file management, users, devices, and sharing activities. For greater ease, users can access file server content from mobile devices without a VPN.

UNIVERGE BLUE CONNECT also helps ensure that those files stay safe on the network. We offer real-time backup of all files, mobile photos, and videos, and point-in-time file restoration for quick recovery from ransomware and other types of data loss. File server synchronization is used to backup and sync files from an existing Windows file server to UNIVERGE BLUE SHARE, our secure online file backup and storage product.

If your organization requires enhance file sharing capabilities, we invite you to learn more about UNIVERGE BLUE SHARE, our secure online file sharing and storage product. SHARE enhances traditional file sync and share by adding real-time backup, advanced anti-malware/antivirus and restore capabilities. It integrates with Exchange, Office 365, Outlook, Office, and existing file servers and is backed by NEC’s UNIVERGE BLUE 24x7x365 phone support and 99.999% uptime SLA.

CUSTOMER BENEFITS

Increase Employee Productivity: Embed communications into everyday business applications across various teams to streamline business workflow and maximize employee efficiency.
No heavy IT investment: Our integrations are easy to use and easy to deploy, with no heavy training or implementation costs required.
Drive customer retention and increase revenue: Combine powerful communication capabilities with relevant customer data to ensure sales and support teams have the right information at the right time.

UNIVERGE BLUE API PLATFORM

NEC’s UNIVERGE BLUE EXTEND Application Programming Interface (API) platform allows you to integrate the features of our comprehensive voice, video, contact center, and analytics services into business applications (CRMs, ERPs, Ticketing Systems, etc.). Developers can leverage these API tools to build custom solutions to meet business needs—like creating a better customer experience, improving internal processes, increasing employee productivity, and more.

Increase Productivity: Improve employee and customer experiences by enabling communication capabilities in everyday business apps
Better Customer Experience: Access relevant customer data at the right time to deliver a more personalized experience
Access Critical Data: Add employee calling and communication data to your business reporting tool(s)

CONNECT Service Adoption Dashboard

Ensure that you are getting the greatest value out of your cloud communication solutions with the CONNECT Service Adoption Dashboard. Identify and reveal insights on how much your users are utilizing CONNECT services such as Voice, Chat, MEET Video Conferencing, and Desktop/Mobile Apps.

The adoption of services is broken down into three user segments:

Enabled User: A user who has access to the services, but has not done so yet
Activated User: A user who has used a service or the desktop/mobile apps at least once
Active User: A user who has used the service at least once in the last 30 days

The CONNECT Service Adoption Dashboard provides high-level views of the activation and active usage rate of CONNECT services to help businesses identify opportunities to gain more value and productivity from their powerful communications services.

Insights this dashboard provides include:

Exploring usage and adoption rate trends
Activation rate over a certain period
Adoption rate over a certain period
Active rate over a certain period

Make sure your business has a dashboard to monitor at-a-glance insights to act on trends to improve the decision-making process on the correct CONNECT communications services.